Quality Guarantee Policy
MIZANI prides itself on providing premium treatments, hair care, finishing and styling products
developed for stylists who care for multi-textured and sensitized hair.
To ensure you are absolutely pleased with the results of any of our products, MIZANI
offers consumers a money-back guarantee. If within 4 weeks of the date of purchase you have been
exclusively using a MIZANI product and you are not satisfied with the performance,
please follow the instructions below and we will provide you with a full refund:
1.
Send via ground shipment and postmarked within 4 weeks from date of purchase,
the unused portion in its original package along with the original receipts with
your purchase price and authorized salon/spa information circled to:
MIZANI
Consumer Affairs
PO Box 2007
Westfield, NJ 07091-2007
2.
To ensure a full refund, you MUST have purchased the product from an authorized salon/spa.
MIZANI can only guarantee the performance of our products when purchased through an authorized salon/spa.
If you have purchased any of our products from the following, we can not guarantee that the products are
within our standards and therefore will not be able to provide you with a refund.
Unauthorized Sales Outlets:
- Any Mass Retailer
- Mass Discount Store
- Drugstore
- Grocery Store
- Online Purchases from non-L’Oréal Professional Salon Products Websites
Please purchase MIZANI products from salons and spas that can offer you the best
service and product recommendations for your hair. Only products purchased in a
salon or spa are guaranteed to perform to our standards. MIZANI reserves the
right to update, revise or discontinue this policy in the future.
Thank you for supporting your salon and spa community.